Support
Real Help From People Who Know the Software
You're not opening a ticket with a call center. You're reaching the team that built FFL Command Center — and we answer same-day.
Phone
Call us directly. No hold queue, no call center. If we miss you, we return calls within 2 hours during business hours.
Mon–Fri · 9 AM – 6 PM ET
Detailed questions, screenshots of errors, setup questions. We respond same business day.
Typically answered within 2–4 hours
Screen Share
For anything complex — setup, data issues, training new staff. We connect via screen share and work through it with you.
Scheduled via email or phone
Usually available within 24 hours
What to Expect When You Contact Us
1
Describe what you're trying to do and what happened
The more detail the better — what screen you're on, what button you clicked, what error or unexpected result appeared. A screenshot is worth a thousand words.
2
We diagnose and respond same day
Most issues are resolved in one exchange. If it requires screen share, we schedule a session — usually within the same business day or next morning.
3
If it's a software bug, we fix it
Confirmed bugs get patched in the next update. Critical bugs — anything affecting your ability to process sales or complete a 4473 — are treated as urgent and patched immediately.
4
We follow up to confirm it's working
We don't close a support issue until you confirm it's resolved. No auto-close tickets, no "let us know if you need anything else" sign-offs without an answer.
Support Hours
| Monday – Friday | 9:00 AM – 6:00 PM Eastern |
| Saturday | 10:00 AM – 2:00 PM Eastern (email only) |
| Sunday | Closed |
| Federal Holidays | Closed (email monitored) |
New Customer? Start With the Demo
The onboarding session after purchase covers setup, training, and data migration — so you start with confidence, not confusion.